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It’s all about trust – auditing local government domains

We know that owning a gov.uk domain address tells users that we can be trusted, and we’re proud of this message – it is an important part of building trust and reducing the potential for people to use...

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The move to GOV.UK: training 1,000 writers

I am one of the trainers here at Government Digital Service and I work alongside Brij Thakrar. Our role is to train people in departments and agencies how to write and publish to GOV.UK. We take people...

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A short film about accelerated property possession

As we announced in August, it’s now possible to make an accelerated property possession online. The service lets a property owner evict a tenant at the end of a tenancy agreement. This is the first...

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Designing assisted digital based on research, not assumption

Our eighth design principle is build digital services, not websites. “Our service doesn’t begin and end at our website. It might start with a search engine and end at the post office.” Assisted digital...

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GDS blogs round-up

If you’re interested in our work, don’t forget that GDS has 14 blogs including this, the main one. For a flavour of some of the things we’ve been up to lately, here are 5 (spoiler alert: it’s really...

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Clik here to view.

Create a better user experience by changing the way you write

As a copywriter who’s written online content for the likes of BBC, Yahoo and Nokia, I have always thought about how the text appears on web pages. I think the way it looks is almost as important as...

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Clik here to view.

Digital Marketplace: building a digital by default service

The Digital Marketplace helps government find and compare cloud services for their technology projects. I am the Service Manager for the Digital Marketplace and lead the multidisciplinary team tasked...

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How we organise our film production team

One question we’ve been asked a few times is: “What does your film production team look like? How can our department/agency/organisation build a team like that too?” In the spirit of “publish, don’t...

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Simpler Carer’s Allowance digital service now live

The new Carer’s Allowance digital service goes live today. If you have access to the internet it’s now easier than ever to apply for Carer’s Allowance. Here’s a short film we’ve made about the service:...

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Clik here to view.

Our GDS user research lab is 6 months old

When we were designing and building our user research lab, we learned a lot about how best to build one. During the past 6 months of running our lab, we’ve learned even more. In this post I’ll share...

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Image may be NSFW.
Clik here to view.

It’s all about trust – auditing local government domains

We know that owning a gov.uk domain address tells users that we can be trusted, and we’re proud of this message – it is an important part of building trust and reducing the potential for people to use...

View Article

Image may be NSFW.
Clik here to view.

The move to GOV.UK: training 1,000 writers

I am one of the trainers here at Government Digital Service and I work alongside Brij Thakrar. Our role is to train people in departments and agencies how to write and publish to GOV.UK. We take people...

View Article

A short film about accelerated property possession

As we announced in August, it’s now possible to make an accelerated property possession online. The service lets a property owner evict a tenant at the end of a tenancy agreement. This is the first...

View Article


Image may be NSFW.
Clik here to view.

Designing assisted digital based on research, not assumption

Our eighth design principle is build digital services, not websites. “Our service doesn’t begin and end at our website. It might start with a search engine and end at the post office.” Assisted digital...

View Article

Image may be NSFW.
Clik here to view.

GDS blogs round-up

If you’re interested in our work, don’t forget that GDS has 14 blogs including this, the main one. For a flavour of some of the things we’ve been up to lately, here are 5 (spoiler alert: it’s really...

View Article


Image may be NSFW.
Clik here to view.

Create a better user experience by changing the way you write

As a copywriter who’s written online content for the likes of BBC, Yahoo and Nokia, I have always thought about how the text appears on web pages. I think the way it looks is almost as important as...

View Article

Image may be NSFW.
Clik here to view.

Digital Marketplace: building a digital by default service

The Digital Marketplace helps government find and compare cloud services for their technology projects. I am the Service Manager for the Digital Marketplace and lead the multidisciplinary team tasked...

View Article


Image may be NSFW.
Clik here to view.

How we organise our film production team

One question we’ve been asked a few times is: “What does your film production team look like? How can our department/agency/organisation build a team like that too?” In the spirit of “publish, don’t...

View Article

Simpler Carer’s Allowance digital service now live

The new Carer’s Allowance digital service goes live today. If you have access to the internet it’s now easier than ever to apply for Carer’s Allowance. Here’s a short film we’ve made about the service:...

View Article

Image may be NSFW.
Clik here to view.

Our GDS user research lab is 6 months old

When we were designing and building our user research lab, we learned a lot about how best to build one. During the past 6 months of running our lab, we’ve learned even more. In this post I’ll share...

View Article
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